How ISO 9001:2015 improves your customers’ satisfaction

Customer satisfaction has become much more than just a Key Performance Indicator (KPI). In particular, it is an essential and competitive advantage that is very difficult to copy. After all, keeping customers happy means you won’t lose them quickly to your competitors. At the same time, your customers can also become your brand advocates, helping to attract new customers through referrals (the power of word of mouth!). However, many organizations find it challenging to focus on satisfying their customers daily.…

Sensitive Personal Data & GDPR – What to look out for

The arrival of the GDPR, without a doubt, set the rules to avoid any arbitrariness in processing personal data. However, there are certain types of data that the General Data Protection Regulation considers sensitive personal data. It, therefore, classifies them in a particular category of personal data. Which are those particular categories of personal data? The GDPR clearly defines what data is considered sensitive personal data and falls into this particular category: Data related to racial or ethnic origin. Political…

The importance of Privacy by Design in Software Development

Nowadays, countries and organizations fully recognize the ever-increasing value of personal data. They also recognize the equally high risks associated with this data. Software applications have emerged as the most powerful and scalable way to personalize services and understand customer needs. In addition, software applications are now a mechanism for collecting vast amounts of user data. This condition applies to many forms of software—for example, online, mobile, desktops, or even IoT (Internet of Things). Therefore, there is a growing demand…

Three new Cyber Attack cases in Europe took place in May 2022

Dealing with cyber attacks and personal data breaches is essentially a never-ending struggle. Such incidents of cyber attacks will always happen on a constant level, so their prevention and treatment must always be in place. According to itgovernance.eu, 77 public security incidents were recorded last May, corresponding to 49,782,129 file breaches. In this article, we will mention three significant cases of cyber attacks that have taken place in Europe. The “war” on cybersecurity will not end anytime soon… You can…

Data Breaches And The Need For Prevention

Serious data breaches can be extremely costly for organizations, and there is a great need to prevent them. However, many companies have not prepared themselves to deal with data breaches. They have neglected to invest in appropriate measures to prevent them. We can face it as an “It will never happen to us” mentality. After all, it can be easy to defer investing in something we never imagined would happen to us, especially when it has to do with the…

The 7 Principles of Privacy by Design

Recently, there has been a rapid observation of innovation in technologies and information services. Therefore, the ever-increasing complexity of the system has posed severe risks to our privacy. How do we balance the benefits of innovation with our right to control the use of our data? Privacy by design tries to answer this question. It approaches this innovation from the point of view of design thinking. The origin of Privacy by Design. It is very likely that you first encountered…

Useful Tips on Cybersecurity

In this article, we will look at some useful tips on Cybersecurity to be safe from any danger. Undoubtedly, almost every aspect of our lives are online, specifically from the simple purchase of goods to sending emails to friends and relatives. Also, with so much of our personal information on our devices, protecting them from cyberattacks is essential. There are tips on improving Cybersecurity but do not feel pressured to apply them all at once and overwhelm yourself. After all,…

ISO 37001 – Anti-Bribery Standard – What to watch out for

An Overview of ISO 37001 Anti-Corruption Guidelines. What are the requirements for companies and valuable tips for its implementation? ISO 37001 helps with ethical conduct and anti-corruption prevention. These should be the central pillars for all companies and organizations. After all, those who act ethically reduce the risk of criminal prosecution and high fines. They also build trust between employees and customers while at the same time enhancing their reputation. According to the ISO 37001 guideline, this certification allows companies…

The Benefits of Having an ISO Certification

Obtaining an ISO quality management certification can bring tremendous benefits to your organization. Specifically, it attributes the recognition of improved performance, productivity, and customer satisfaction. However, the benefits of ISO certification far outweigh any other aspect of your business. For example, the benefits also apply to sales and marketing, strategic planning, and team member engagement. The International Organization for Standardization (ISO) is an independent, non-governmental organization. In particular, ISO develops standards to ensure products, services, and systems’ quality, safety, and…

How to overcome GDPR compliance challenges

Find out about the top challenges in GDPR compliance and their solutions. As GDPR fines and penalties increase, organizations must prioritize compliance to avoid financial and reputational damage. The General Data Protection Regulation (GDPR) plays a crucial role. Specifically, it concerns security, privacy, and data protection for businesses and IT professionals in Europe. It also applies to other countries with trade conduction with the European Union and the economic zone. GDPR compliance activity – regardless of the location of an…